We stand behind the quality of our products. If you’re not satisfied, we’re here to help with a transparent refund process.
1. Eligibility for Refund
- Product is defective, damaged, or not as described.
- Product returned within the allowed return window and passes quality inspection.
- Order cancelled before shipment (full refund to original payment mode).
2. Time Window
Refunds can be requested within 7 days of delivery. Please initiate a return first (if item has been delivered).
3. Non-Refundable Situations
- Used, damaged, or missing accessories/tags not due to transit.
- Hygiene/personal care, customized or final-sale items.
- Requests raised after the return/refund window.
4. How to Request a Refund
- Write to support@dbrandshop.com with Order ID and issue details.
- We’ll guide you through pickup/inspection (if applicable).
- Once approved after QC, refund will be initiated.
5. Mode & Timeline
- Mode: Original payment method (Card/UPI/NetBanking/Wallet). COD orders are refunded via bank transfer or wallet credit.
- Timeline: typically 5–7 business days after approval; bank/wallet timelines may vary.
6. Partial Refunds
If the product is returned incomplete or with minor wear not affecting functionality, a partial refund may apply at our discretion.
7. Chargebacks
We recommend contacting us to resolve issues quickly. Unwarranted chargebacks may lead to account review.
