Privacy Policy

This Privacy Policy explains how D Brand Shop (“Company”, “we”, “our”, “us”) collects, uses, discloses, and protects your information when you visit our website, make a purchase, or interact with our services. By using our website, you consent to the practices described here.

1. Information We Collect

• Contact & Identity: name, email, phone, billing and shipping address.
• Order Details: items purchased, transaction amount, order ID, invoices.
• Payment Info: payment method, masked card details/UPI reference handled by our payment partners (we do not store full card details).
• Technical Data: IP address, device/browser info, cookies, pages viewed, referral URLs.
• Support Data: queries, feedback, communications.

2. How We Use Your Information

• Process, fulfill and deliver your orders; send confirmations and updates.
• Provide customer support and resolve disputes.
• Improve our website, services, user experience and security.
• Send service-related notifications and (only with consent) promotional messages.
• Comply with legal obligations, taxation and auditing requirements.

3. Legal Bases (where applicable)

Consent, performance of a contract, legitimate interests (site security, fraud prevention), and legal obligations.

4. Sharing & Disclosure

We do not sell or trade your personal data. We may share limited data with trusted service providers strictly for:

• Payment processing (secure gateways), fraud checks.
• Logistics/courier partners for delivery and returns.
• Email/SMS providers for transactional updates.
• Analytics and security services to protect the platform.

These partners are bound by confidentiality and data protection obligations.

5. Cookies & Tracking Technologies

We use cookies to operate the site, remember your preferences, and analyze performance. You can control cookies via browser settings. Disabling some cookies may affect site functionality.

6. Data Security

We employ administrative, technical, and physical safeguards including SSL encryption, access controls and secure infrastructure. However, no method of transmission over the Internet is 100% secure.

7. Data Retention

We retain personal data only as long as necessary for the purposes stated, or as required by law (e.g., tax and compliance).

8. Your Rights

• Access, update or correct your information.
• Request deletion where applicable (subject to legal requirements).
• Opt-out of marketing communications at any time.

9. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect data from children.

10. International Transfers

Your information may be processed outside your country by our service providers with appropriate protections.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last updated” date.